Returns, Refunds and Complaints Policy

Our Commitment to Fresh Flower Quality in Dagenham

Florist Dagenham is proud to be your trusted local florist serving households and businesses across Dagenham and the surrounding area. We are committed to delivering gorgeous, fresh flowers with every order. Your satisfaction is at the heart of what we do, and we back all orders with our Fresh Flowers Guarantee.

Fresh Flowers Guarantee & Freshness Window

We guarantee that every bouquet and floral arrangement leaves our shop at peak freshness. Most of our flowers are delivered within hours of being prepared, ensuring an exceptional experience that only a local Dagenham florist can provide. Our fresh flowers come with a *freshness window* of at least 5 days from delivery, provided stems are cared for as advised. If you feel that your flowers do not meet this promise, please let us know as soon as possible so we can make it right.

Damaged-On-Arrival Policy

While we take great care in packing and transporting your flowers, very occasionally, damage can occur during delivery. If your flowers or arrangements arrive damaged, wilted, or not as described, please notify us within 24 hours of receipt. To help us resolve the issue swiftly, we may ask for a clear photo of the item and its packaging for our records. This helps us investigate what went wrong and prevent future occurrences.

Refunds & Replacement Options

Customer satisfaction is extremely important to us. If your delivery does not meet our freshness standards or arrives damaged, we offer several resolution options:

• Replacement: We can send a fresh bouquet or suitable replacement at the earliest opportunity.
• Refund: If a replacement is not suitable, we can arrange a full or partial refund, depending on the situation.

We handle all cases individually to ensure fairness and customer care. If there is an issue with your flowers, we kindly ask you to retain the product until we have completed our review or collection, if required.

How to Raise Complaints or Claim Refunds

If you have a concern about your order, please contact us promptly, ideally within 24 hours of delivery for any fresh flower issues. Our complaints process is straightforward:

1. Contact our team with your order details and the nature of your complaint. Photographs are helpful if the flowers are damaged or wilted upon arrival.
2. Our team will acknowledge your complaint, usually within one working day, and begin an investigation.
3. We will keep you updated and aim to resolve all complaints within five working days with a replacement, refund, or agreed alternative.

We strive for 100% customer satisfaction and appreciate your feedback, which helps us improve our services for all Dagenham customers.

Trusted Local Service You Can Rely On

Florist Dagenham is an established part of the local community. Whether you’re sending flowers to a loved one, decorating your home, or brightening up your business, you are guaranteed attentive care and premium flower quality. Thank you for supporting a local Dagenham florist – we value your trust and custom.