These Terms and Conditions ("Terms") apply to all orders and purchases made from Florist Dagenham via our website for online flower delivery services in Dagenham and surrounding areas. By accessing our site, placing an order, or using our services, you agree to be bound by these Terms. Please read them carefully before proceeding with any order.
Florist Dagenham strives to make ordering flowers online simple and secure for our customers throughout Dagenham and nearby locations. The following process applies to all floral product orders placed via our website:
All orders are subject to acceptance by Florist Dagenham, availability of products, and successful payment authorisation. In rare instances, certain flowers or items may be unavailable; in such cases, we may substitute with a suitable alternative of equal or greater value, striving to maintain the overall look and quality of your chosen arrangement. We will notify you in advance where possible.
Payments for online flower delivery to Dagenham and surrounding regions may be made using the secure payment methods listed on our website at checkout. These may include debit cards, credit cards, and selected online payment platforms.
Your card or payment account will be charged at the time you place your order. All transactions will be processed securely, and your details will be handled in accordance with data protection legislation.
Prices are clearly displayed for each item and are inclusive of VAT where applicable. Delivery charges, if any, will be shown separately during the checkout process and added to your total before payment is required, based on the delivery address within Dagenham or nearby locations.
If you wish to amend or cancel your order for flower delivery, you must contact us as soon as possible. Due to the perishable nature of flowers and the short lead time required for floral arrangements, we can generally only accept cancellations or changes at least 24 hours before the scheduled delivery date.
Where cancellations are made more than 24 hours in advance, we will process a full refund to your original payment method. If the order has already been prepared, dispatched, or delivered, cancellation or amendment may not be possible, and you may be liable for the full cost.
Should you wish to change delivery details or add special instructions, please inform us promptly and we will do our best to accommodate, subject to our operational constraints and the status of your order at the time of request.
Florist Dagenham offers flower delivery across Dagenham and surrounding postcode areas, subject to our delivery schedule and capacity. During checkout, you will be able to specify your desired delivery date. While we will always do our utmost to meet your preferences and specified times, delivery slots cannot be guaranteed, especially during busy periods such as public holidays or peak seasons like Valentine’s Day and Mother’s Day.
It is your responsibility to ensure that the delivery details provided are accurate and that someone is available to receive the flowers at the given address. If no one is available, we may attempt delivery to a neighbour or leave a note with collection instructions, where feasible. If redelivery is required, an additional charge may apply.
We do not accept liability for failed deliveries where the delivery address was incorrect or incomplete, or where deliveries are impacted by circumstances outside our control (such as severe weather conditions or transport disruptions).
We take care to source the freshest flowers and create arrangements that closely match the images and descriptions shown online. However, as flowers are natural, there may be variations in colour, size, or appearance. On occasion, due to seasonal availability or supply issues, certain flowers or packaging may need to be substituted. Any substitutions will be of equal or greater value, and we will preserve the general style, colour scheme, and quality of your chosen bouquet.
In the exceptionally rare event that we cannot fulfil your order, we will contact you to discuss alternatives or arrange a full refund.
If you are not satisfied with the quality of your flowers, please contact us within 24 hours of delivery so that we can investigate and, where appropriate, arrange for a replacement or refund. As flowers are perishable, it is essential to report any problems promptly, including photographic evidence where possible, to help us assess and resolve your query in line with our commitment to excellent service.
Refunds or replacements will be offered solely at our discretion, based on a review of your complaint. Please note that flowers and arrangements that have been cared for incorrectly after delivery may not be eligible for refund or replacement.
By placing an order with Florist Dagenham, you confirm that:
As flowers are intended for decor or gift purposes, you should consider allergies and refrain from ingestion. Please keep flowers away from children and pets, as some varieties may be harmful if consumed.
Florist Dagenham endeavours to ensure your complete satisfaction with our online flower delivery service in Dagenham and surrounding areas. However, to the maximum extent permitted by law, we exclude all warranties, conditions, and representations, express or implied, except those expressly stated within these Terms.
We are not liable for any indirect or consequential loss arising out of or in connection with your order, nor for any losses resulting from the events beyond our reasonable control. Our aggregate liability in respect of any order shall always be limited to the total price of that order.
Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our negligence, or any liability which cannot be limited or excluded by law.
Florist Dagenham is committed to safeguarding your personal data in accordance with applicable data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR). Your personal information will be used solely in order to process orders and deliver your flowers. Further details are available in our privacy policy.
All content on our website, including text, images, and logos, are the property of Florist Dagenham or our licensors. You are not permitted to copy, reproduce, or use any part of the content without our prior written consent.
We reserve the right to amend these Terms and Conditions at any time. Any changes will take effect immediately upon posting on our website. You are encouraged to review these Terms regularly to stay informed. Continued use of our site and services after such changes signifies your agreement to the revised Terms.
These Terms & Conditions and any disputes or claims arising out of or in connection with them (including non-contractual disputes) are governed by and construed in accordance with the laws of England and Wales. You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
These Terms and Conditions apply to all customers ordering flower delivery across Dagenham and the surrounding areas served by Florist Dagenham. If you have any questions regarding these Terms, or your rights and obligations, please contact us before placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dagenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dagenham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
